Warranty and service

Personal advice

We prefer to advise you personally in order to find your ideal desired product together with you. If you have no possibility to visit our location, just contact us by e-mail or phone.
We do our best to provide you with ideal advice on our product range and services, even over long distances.

Warranty extension

We offer extended warranty and additional equipment protection for some of our products. You can find all information about this offer on this page. If you are interested in this additional service, please do not hesitate to contact us.

Take-back of old equipment

Here you can find out everything you need to know about taking your old equipment with you.

Delivery and installation service

Delivery service:

Free delivery for all products and forwarding deliveries.

Our freight forwarder and shipping service provider DHL will deliver your new device to your doorstep.

On-site installation service:

Our in-house technician will deliver the ordered device to you (within a radius of 50km).
It gets set up, setup including an individual channel list, and operation is explained.
An old device and the packaging of the new device will be disposed of free of charge.

Payment is then possible in cash or with EC card.
For this service we charge 90€ including arrival and departure, with an estimated working time of 60 minutes.

Additional expenses will be charged separately.